Returns & Refund Policy

Thank you for shopping with us! We want you to be satisfied with your purchase. If you need to return an item, please carefully review our return and refund policy below.

Return Window

  • 30-Day Return Period: You can return items within 30 days of receiving your order. To initiate a return, please ensure that you initiate the process within this timeframe.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  1. Unused: The item must be unused, meaning it has not been worn, washed, or otherwise altered.
  2. Original Condition: The item must be in the same condition as you received it. This includes all original tags, packaging, and accessories.
  3. Original Packaging: Please return the item in its original packaging to ensure it is protected during transit.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at haobogu@outlook.com within the 30-day return window to request a return authorization.
  2. Return Authorization: Upon approval, you will receive a return authorization number and instructions on how to proceed with the return.
  3. Prepare the Return: Pack the item securely in its original packaging, including any accessories, and attach the return authorization number to the package.
  4. Ship the Item: Send the return package to the address provided in your return authorization instructions.

Shipping Costs

  • Customer Responsibility: For returns that are not due to quality issues (e.g., you changed your mind or ordered the wrong size), the customer is responsible for the shipping costs associated with returning the item.

  • Store Responsibility: If the return is due to a defect or an error on our part (e.g., wrong item shipped, item damaged upon arrival), we will cover the return shipping costs.

Refund Process

Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refund Method: Refunds will be processed back to your original payment method within 7-10 business days.
  • Deductions: Please note that shipping costs from the original purchase are non-refundable unless we are at fault for the return.

Non-Refundable Items

Certain types of items cannot be returned, such as:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale